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Hélicoptères Guimbal scored the highest marks among airframe manufacturers, while GE Aviation and Pratt & Whitney Canada tied for first place among engine OEMs in Vertical Magazine’s fifth annual survey of customer satisfaction among civil helicopter operators.
The full results of the 2019 edition of Vertical‘s Helicopter and Engine Manufacturers Survey can be see in the June/July issue, which is now available online.
Almost 1,000 people completed this year’s survey, which marked the second time Vertical‘s airframe and engine surveys have been combined. The response was outstanding, with the vast majority of people completing evaluations for both the airframes and the engines they operate.
“We really appreciate the time and effort those in the industry put into completing this survey,” said Vertical publisher Mike Reyno. “Our respondents are not just checking boxes, but taking the time to share their valuable insights into the design, manufacturing, and customer support issues that impact their operations. The result is a clear window into the industry at the operator level — and powerful feedback for the OEMs.”
The results mark a notable debut for Guimbal, the French manufacturer of the two-seat Cabri G2, which outscored the other airframe OEMs across most measures of customer satisfaction. While the manufacturer has received good scores from respondents in previous years, this was the first time it passed the minimum qualifying threshold of 50 evaluations to be included in our rankings.
Guimbal’s inclusion knocked last year’s winner, Robinson Helicopter Company, into second place. Bell, who scored the highest ranking in the survey’s first three years, continues to lead among OEMs who only manufacture helicopters with turbine engines.
Among the engine manufacturers, Pratt & Whitney Canada continued its excellent run of results, established when Vertical began its engine survey in 2016. That GE shares top honors with it is a reflection of gains made by GE rather than any fall from Pratt & Whitney Canada.
“As always, we’d like to thank all those who took part in the survey, and the OEMs for answering some of the challenging questions this year’s edition has posed,” said Reyno.
The survey was conducted by PMG Intelligence, an independent market research and data analysis consulting company based in Waterloo, Ontario.