M International announced its portfolio maintenance, repair and overhaul (MRO) company, Keystone Turbine Services, LLC (KTS), was presented with two Rolls-Royce M250 superior performance awards during the Rolls-Royce FIRST Network luncheon held as part of the 2019 Heli-Expo annual convention in Atlanta, Georgia.
“The “Going Above and Beyond” and “Customer Satisfaction” awards represent the combined efforts of every employee at Keystone who are committed to continuous improvement within our facilities along with a substantial financial investment from M International to further expand their service and support capabilities,” stated Rob Ruck, president and chief operations officer of M International. “I’d like to extend my congratulations to all of our Keystone employees as well as our loyal Customers and Suppliers for their participation in helping us to earn these two awards.”
Keystone was presented with the “Customer Satisfaction” award reflecting the highest in customer satisfaction ratings from their customers as compared to the previous year. Objective evidence included customer letters and testimonials, self-monitoring performance plus 3rd party monitoring, all which played an important role in the final selection process as well as positive feedback from the global network of Rolls-Royce field service representatives. The “Going Above and Beyond” award recognized KTS’s efforts towards developing and approving a two-piece patch repair process applicable for the Rolls-Royce M250 series IV outer combustion case assembly.
With over 44 years of experience, KTS is Rolls-Royce’s second largest certified authorized maintenance repair and overhaul center (AMROC) in the world supporting all M250 series engines (including the turboprop variant) plus modules, accessories and components. In addition, KTS is a Federal Aviation Administration (FAA) and European Aviation Safety Agency (EASA) certificated Part 145 repair station and Honeywell authorized warranty and repair station (AWARS) for overhaul, repair and testing of Rolls-Royce M250 and Pratt & Whitney PT6A and PT6T fuel controls, power turbine governors and related accessories. KTS has further expanded its state-of-the-art 40,000-square-foot facility with the addition of a second OEM-correlated, all-digital engine test cell along with increasing its fleet of rental and exchange engines, modules and accessories.
