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Safran Helicopter Engines has introduced the Belgian Air Force as a new customer of its Expert link, video assistance service. The Belgian Air Force — which works together with the Royal Netherlands Air Force (RNLAF) for the support of the RTM322 engine — will benefit from the Premium level of this new service for the engine maintenance of its NH90 fleet. Launched last year, this service allows the customer to connect, through a secure, live video feed, with Safran Helicopter Engines experts to facilitate technical diagnosis or guide them through a maintenance task.
Based on a proven video assistance application provided by Librestream, Expert link is available at two service levels. Essential, where Safran Helicopter Engines provides remote technical diagnosis and real-time interactive visual assistance. Premium adds hands-free support on scheduled tasks using borescopes or smart glasses. With this solution, customers also have the possibility to use the Expert link technology internally for training or direct video exchange.
“Our technicians have been equipped with tablets to use Expert link and benefit from Safran expertise during troubleshooting procedures,” commented Capt Anthony Van Hal, Belgian Air Force Technical Officer. “It will ease the diagnosis process in our main operating bases and during operational deployments.”
“We are proud that the Belgian Air Force has selected the Expert link Premium service level,” commented Olivier Le Merrer, Safran Helicopter Engines executive vice president for support and services. “This service really brings our technical support teams and the customers’ own teams together, increasing understanding and efficiency. This is key to providing the top-quality support our customers require at all times”.
Expert link features a secure datalink and is fully compatible with most smartphones, tablets, borescopes and smart glasses. It also features HD pictures recording, image drawing, and file sharing, three-person call.