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American Airlines is expanding its Five Star Service options for its top customers traveling through Los Angeles (LAX) and New York (JFK). The new additions offer off-terminal entrance and private screening service with The Private Suite in LAX and a unique effortless travel experience to JFK or LAX airports with Blade, a digitally powered aviation company.
American Airlines Five Star Service is a premium and personal airport experience available for departures, connections or arrivals in select markets. Customers purchasing a Five Star Service experience can customize their experience to fit their interests. The services provided by Blade and The Private Suite will be available as add-ons for customers purchasing Five Star Service or Five Star Select — an elevated Five Star Service experience with access to Flagship Lounge and Flagship First Dining.
“We understand the value our customers put on their time and a personalized end-to-end travel experience — whether it is a private travel experience, a little more luxury, fine dining in the airport or getting to the gate quickly, we have them covered,” said Janelle Anderson, vice president of global marketing. “This gives our customers a range of choices when traveling on American.”
Customers in the Los Angeles or New York areas can skip the traffic and get to the airport faster with a private helicopter transfer from Blade. When traveling with Blade, customers will be picked up in the city at a destination of their choice and flown to LAX or JFK where they’ll be greeted by an American Airlines team member and escorted via Cadillac to Flagship First Check-In. After clearing security, customers can spend their extra time relaxing or working in the Admirals Club, Flagship Lounge or Flagship First Dining before their flight. Blade service is also available for arriving customers.
“The No. 1 pain point of traveling from New York City and Los Angeles to the airports is traffic. Our Blade airport transfer product turns an hour-and-a-half drive into a helicopter flight that’s five to seven minutes,” said Rob Wiesenthal, founder and CEO of Blade. “Blade and American Airlines will now provide customers with a seamless experience from the door of the helicopter to their seat on their American flight.”
Premium cabin customers who value efficiency, luxury and privacy when traveling through LAX can choose to access The Private Suite’s private entrance to LAX, away from crowds and traffic. The exclusive, first-of-its-kind terminal offers customers with departing flights private, expedited security screening on site with Cadillac escort across the tarmac directly to their gate or to the Flagship Lounge and Flagship First Dining.
Similarly, arriving customers can clear international customs in fewer than five minutes at The Private Suite’s own dedicated international arrivals hall.
“LAX is one of the busiest airports in the country,” said Josh Gausman, co-founder and chief operating officer of The Private Suite. “Now, American Airlines customers will be able to skip typical airport congestion, clear security in seconds, and be whisked across the airfield directly to their flight or to the exceptional Flagship First Dining. There aren’t many better ways to experience LAX.”
Blade transfer service will be available to customers who book a private transfer through the Blade app. The Private Suite service will be available for customers traveling in premium cabins and can be booked by calling the Five Star Service team.