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Helicopter Association International (HAI) announced on Dec. 14 that Charles Hagen, sales, training and field service manager at Aeromaritime America, Inc., is the 2018 winner of HAI’s Salute to Excellence Rolls Royce Excellence in Helicopter Maintenance Award.
This award honors those who have excelled in conducting or managing maintenance operations in the helicopter industry, and it will be presented at HAI’s Salute to Excellence Awards Dinner at HAI Heli-Expo 2018 in Las Vegas, Nevada.
In the field of helicopter engine repair services, Hagen is known and respected for his expertise, trouble-shooting skills, and commitment to excellence and safety for his customers. Hagen is known to drop everything to focus on a specific maintenance issue, leveraging his own experience with a significant professional network of trusted peers.
He has even been known to drive six hours to help a U.S.-based customer, or fly for 15 hours to support the requirements of an international client. As a result, he is the recipient of numerous letters of gratitude from customers, and his nomination package included eight letters of support from helicopter professionals who recognize and appreciate his abilities and service to customers.
Hagen’s career in helicopter maintenance began when he received his A&P license in 1992, followed by six years of service in the U.S. Army, working as a 68B10 turbine engine mechanic where he worked in both depot level and line maintenance units servicing all U.S. Army turbine powered aircraft.
He joined Aeromaritime America, Inc., part of the ITP Group, in 1996 as a technician/test cell operator, gradually working his way into higher levels of responsibility. He has served as production manager, worked in the quality department, before moving to sales and field service.