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Bell Helicopter names RUAG Aviation CSF in Switzerland

Estimated reading time 2 minutes, 3 seconds.

Bell Helicopter, a Textron Inc. company, named RUAG Aviation as Bell Helicopter’s newest Customer Service Facility (CSF).

This latest CSF agreement reconfirms RUAG Aviation’s participation in the Bell global network and marks an important milestone for the aviation company.

“Becoming an authorized Customer Service Facility is an important step towards strengthening our helicopter service portfolio in Europe. We look forward to continue working closely with Bell and supporting our European customers,” said Andreas Baumann, general manager, Helicopters.

The creation of a new CSF Center in Sion, Switzerland, complements the service portfolio offered by RUAG Aviation, enabling the company to realize maintenance, repair and overhaul (MRO) services as well as systems upgrades and painting of Bell’s 429 helicopter.

“Authorizing RUAG Aviation to perform Bell 429 field maintenance reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Jakub Hoda, Bell Helicopter’s vice-president of Europe.

Reliability, cost-efficiency and reduced turnaround times are the focus of RUAG Aviation’s personalized solutions. The company’s state-of-the-art infrastructure managed by highly dedicated specialists make RUAG Aviation the leading partner of helicopter owners and operators in the region.

As a one-stop shop provider RUAG Aviation offers numerous services that can be performed during the same downtime, saving customers both time and money. These services cover the aircraft’s entire life cycle, including guarantee services, to aircraft on ground maintenance, and lease return.

“Being an authorized Customer Service Facility allows RUAG Aviation to strengthen its partnership with Bell and to continually expand the support and services the company provides to its customers,” said Saber Aich, sales and product manager, Helicopter Services.

“Furthermore, it allows us to further expand the services offered on behalf of Bell Helicopters and thereby strengthen the two companies’ partnership. We enjoy an excellent partnership with Bell and look forward to developing this even further.”

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