RSI has been recognized as a Platinum Bell Customer Service Facility since 2009 and a Eurocopter/Airbus Diamond Service Center since 2010. Rotorcraft Support Inc. Photo
Rotorcraft Support, Inc. (RSI) located in Van Nuys, Calif., is celebrating its 30th anniversary in 2016. In 1986, RSI was founded on a commitment to providing world-class service and support to helicopter operators worldwide.
With the concept of becoming a “one stop shop” for all helicopter maintenance requirements, RSI has grown to include full non-destructive testing, paint, structural repair and avionics, as well as extensive inventory of parts for exchange. This provides RSI the ability to maintain the highest level of quality by completing the work in-house.
“While there have been changes in the industry over the last 30 years, we have always seen quality and safety as our primary product,” said Phillip G. DiFiore, president and owner of rotorcraft support. “Going forward, we will continue building on the past while looking forward to the future.”
Part of the success of RSI has been the ability to continually add to its already lengthy list of capabilities and level of service and support it provides. RSI has been recognized as a Platinum Bell Customer Service Facility since 2009 and a Eurocopter/Airbus Diamond Service Center since 2010.
Additionally, RSI is also an authorized service center for AgustaWestland, MD Helicopters, Robinson, Enstrom, Scott’s-Bell 47 and Rolls Royce. From routine inspections to field maintenance, full completions, component overhaul and heavy structural repairs, RSI has taken the lead in providing a full range of services.
This includes recently becoming the exclusive distributor of a select line of Parts Manufacturer Approval parts that will reduce cost and maintenance, and increase parts availability to its customers.
Not just a maintenance facility but also with his ties to affiliate helicopter operation entities, DiFiore understands the benefits of experience and a wide range of capabilities can mean to reduce down time. This puts RSI in the unique position knowing the impact quality maintenance can have on an overall operation.
“It’s more than turning wrenches, you have to be able to anticipate what the customer’s needs are going to be and have a solution before anyone knows there’s a problem, that’s where our experience pays off,” said DiFiore.
With 30 years of experience behind it, RSI is well suited for its next 30 years.
