Today’s special mission aircraft are amazing machines. While customized for critical roles in law enforcement, emergency medical services (EMS), fire, search-and-rescue or as first responders in national emergencies, these aircraft have one thing in common: they all need the ability to communicate. And that’s no easy task.
Today’s civil support digital radio systems, better known as P25 systems, are a complicated blend of bandwidths, frequencies and protocols that can vary greatly among various states, counties, cities, departments and agencies. Making things more difficult is that first responders never know where or when their aircraft may be called upon to save a life or stop a crime.
In any case, communication becomes critical, and that is where Technisonic has established itself as the leader in the industry.
“We understand that without this radio, aircraft don’t launch,” said Jim Huddock, the company’s business development manager. “And it could mean a delay of minutes; it could mean a delay of an entire mission.”
Focusing on special mission communications for more than 20 years, Technisonic has made its name by its commitment to providing a suite of reliable, fully customized, scalable radio and audio solutions for the nation’s special mission aircraft.
First offered in 1995, the TFM 138 was Technisonic’s first panel mount FM radio. Developed for helicopters in the forestry industry, the TFM offered mission-specific features and capabilities still unique to the market. Today, building on that legacy, Technisonic has developed and continually improves on this idea by offering the industry’s only complete line of fully customizable and scalable airborne civil support radios.
This approach ensures operators are able to select only the bands and technologies required for their specific needs and demands, minimizing cost and complexity. The TDFM-9000 series of radios (9000, 9100, 9200, 9300) have been designed to support the bandwidths and protocol requirements of today’s most advanced land mobile communications systems.
Already hailed as the first choice in airborne civil communications, Technisonic’s 9000 series demonstrates the company’s complete commitment to operators and their missions.
Listening to operators has been central to Technisonic’s evolution as a company, as well as to the evolution of its products. “The operators drive us,” said Huddock. “They’re the ones who tell us what works, what doesn’t — how things should happen and what capabilities they need. It’s a bottom-up instead of a top-down type of mentality.”
Leadership, however, is about more than features and functions. It demands diligence and commitment to people the company serves and those who serve the company. That is why Technisonic has placed an emphasis on ensuring its customers are fully trained and supported in their use of all its products.
“We’re pretty insistent that they know the product, that they are trained on the product and understand how the product works,” said Huddock. “That’s one of the hallmarks of the company.”
Technisonic also goes the extra mile by partnering with industry-leading shops and companies like Dallas Avionics to offer design consultation and provide its customers with access to experts in land mobile radio and technical support.
The company’s product support commitment is unprecedented in the industry. While inclusive of convenient repair and update solutions, it’s the emphasis placed on reliability and usability that truly directs its path.
“We take reliability very seriously. It drives all pieces of our business,” said Huddock. “Engineering to quality control, sales to support, our commitment is to the customer. If they do have a problem or if we find a feature that’s missing that these guys need, we’re pretty quick to address that.
“Our team is focused on the mission at hand. All of these aircraft we are placed in, whether it’s a federal aircraft, law enforcement, or an EMS operator, they really have two mission requirements: Observe and communicate. And if they can’t communicate, the mission is scrubbed.
“You see a lot of amazing capability, zooming in from five miles away with camera systems and mapping systems, really cool technology. And it’s all awesome, but it’s all backboned with communication. Without the communication, the helicopter can’t go.”
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